Terms and Conditions


  1. Holidays tour voucher are sold according to the terms and conditions stipulated in the aforesaid voucher.
  1. Holidays tour voucher are for ground arrangement only and valid for one (1) person only and must utilize on or before the expiry date.
  1. Holidays tour vouchers are fully transferrable and valid for period of one (1) year from the purchase date.
  1. Holidays tour voucher are valid for minimum  two (2) to go basis with the following blackout period :-
4a) 15 days before and after Chinese New Year.
4b)  From 24/04/2018 to 07/05/2018
       From 24/09/2018 to 07/10/2018
       From 18/10/2018 to 28/10/2018 and
       From 18/12/2018 to 28/12/2018
  1. Holidays tour voucher sold are strictly on cash term (via credit card payment) and non- refundable and non-negotiable basis.
  1. All Holidays tour voucher will be sent to the purchaser via courier service within fourteen (14) working days or alternatively you may choose to receive the Holidays tour voucher via email.
  1. Holidays tour voucher sold as per respective itinerary and subject to the change to the similar class of hotel without prior notice.
  1. All meals, sightseeing and other items are as specified in the respective itinerary.
  1. Strictly NO REFUND for tour cancellation or NO SHOW, once your booking in confirmed.
  1. Air ticket, China Visa and Travel Insurance solely borne by the purchasers.
  1. Every person participating in any tour or holiday organized by the Company and/or its  associates agents shall be at his/her own risk.   The Company and/or its associates agents shall not be held liable to any person as a result of the following incident :-
11a) Additional expenses incurred due to delays and/or changes in any transport services, sickness, weather, strikes, war, quarantine and/or other causes.
11b) Extension of stay-flight arrangements that cannot be confirmed.
11c) Any damage or loss of baggage and/or other personal effects or accidents.  It is solely the responsible if the Tour Members to claim insurance.
11d) Deportation of refusal of entry of Tour Members by Immigration Authorities due to possession of unlawful items or holding improper travel documents or any other            uses which are considered as subversive by the local and foreign government concerned.
  1. The Company is deemed to have complied with the total delivery of the tour program even when the departure time of Day 1 is around and after midnight provided the number of nights stay and the sightseeing contact stated in the itinerary are fulfilled.
  1. Difficult and uncooperative Tour Members whose act and conduct are unreasonable and detrimental to the enjoyment, interest, well-being and safety of the other Tour Members and the smooth running of the tour in general will be dealt with by the Tour Guide or Manager.  The Tour Guide or Manager may require the difficult Tour Members to leave the tour and his/her decision in this respect is final and conclusive.  The Company will not refund any uncompleted part of the tour.
  1. The Company’s Tour package and personnel are NOT required to cater and/or provide  for the needs and/or requirements of disabled/handicapped individuals including but not limited to individuals with sight, speech, hearing and mobility disabilities) and for the needs and/or requirements of individuals suffering from any and all medical conditions.  The Company strongly urges all intending passengers and/or tour members to equip themselves with all special care  and/or needs that they may require.  The Company shall not be responsible for the above concerns in any manner whatsoever.
  1. Information in the brochure/flyer is correct to the best of the Company’s knowledge at the time of print, but the Company cannot guarantees that any item or amenity mentioned will always be available, especially where the Company has no direct control over it.  In the event of any inconsistency between the English version and the Chinese translation of the information, the English version shall prevail.
  1. Not withstanding the place or country in which a course of action arises, it is expressly agreed hereto that all causes of actions shall at all times be commenced within the jurisdiction and territory of Malaysia.


Please read these Terms and Conditions of use carefully before using and/or obtaining any content, products, or services through our website.  Access and use of www.goldenvacations.my  (hereinafter referred to as the Website) is subject to acceptance of the terms and conditions below.  By accessing, using or obtaining any content, products, or service through these websites, you fully agree to bound by these terms.


Effort has been made by goldenvacations.com to ensure all contents on the website are accurate at the time of publishing.  Golden Vacation Sdn Bhd shall not be held responsible or liable for any content errors that arises from these unforeseen circumstances.


  1. Be responsible for maintaining the secrecy of your User ID and password.  In addition, you will be financially accountable for all use of our site by you and anyone, including minors using your password and login information;
  2. Immediately notify goldenvacations.com if you become aware of, or suspect, any unauthorized access to your User ID and Password, or any other breach of security. goldenvacations.com will not be liable for any loss that you may incur as a result of any unauthorised usage of your User ID or password or account, either with or without your knowledge;
  3. Maintain and promptly update your account to keep it true, accurate, current and complete;
  4. Not to use the account of any other member for the purchase of Holiday Tour Voucher, without the permission of the account holder;
  5. You must be the age of majority in the laws of your jurisdiction or residence to register for, use or purchase the Holiday Tour Voucher or services available on the site.


You are responsible for knowing the entry requirements for the country to which you are travelling or entering, including entry and visa requirements for transfer airports, prior to arrival at your final destination.  Golden Vacation Sdn Bhd is not obligated, in connection with its activity as an electronic conduit, to provide notice or information concerning any regulations with regard to passport, visas, customs or health.  This being the case, the customer shall be solely and exclusively responsible for obtaining, in a timely manner, said information for the country of destination and/or any transfer countries.
Buying a Holiday Tour Voucher through Golden Vacation Sdn Bhd does not imply any guarantee of tour member’s ability to enter the country of destination.  Traveller understands that our website takes no responsibility for determining tour member eligibility to enter any specific country.